Docebo is one of the World's fastest growing SaaS companies in the Learning Technology space, with its main North American hub in Athens, GA. Although Docebo calls Athens home stateside, it has an international presence with offices in Milan, Toronto, London, and Dubai. International perspective lends itself to celebrating a diverse workforce with talent from all over the globe, creating a workplace and opportunities unlike any other.

Docebo transforms customers’ training experience, empowering everyone from employees to partners to clients by combining formal and informal (or social) learning.

Culture is incredibly important to Docebo, a company where every team member is family and everyone contributes to the success and happiness of the entire team. From catered meals for our “Lunch and Learns” to our group outings, Docebo encourages the team to not only work well together, but also have fun together. Docebo focuses on developing the individual both professionally by establishing career progression paths and making sure their personal needs are met with full benefits, company sponsored events, and a strong focus on improving the company culture.

If you are looking for a place where you can build something greater than yourself alongside some of the most talented and dynamic people you’ve ever worked with, Docebo might just be the place for you.

Our ideal candidate has limitless energy that can match ours. You need to be able to keep up with a fast-paced, challenging, fun, learning environment. This person will be charged with serving as the face of Docebo to our clients and users and to focus on upselling, building a strong relationship with the client, and driving retention. If you thrive off of solving problems, carrying a quota, and enabling “champions” of our product, then this is the position for you.

Location: Athens, GA (not a remote position)

Reports to: Head of Customer Success

You Will:

  • Be the primary contact and advocate for large Enterprise customers
  • Become an expert in Learning Management System (LMS) adoption and implementation, including its challenges and processes
  • Be a friendly professional advisor and know when to suggest best practices, how to defuse problems, and always address our customers’ issues in a timely manner
  • Maintain a revenue base by managing account retention and renewal rates
  • Generate up-sell opportunities from new product feature adoption and through upgrades
  • Advocate extended usage, by explaining the value of new modules and services to existing customers
  • Work as part of the customer success team to develop strategies for scale, growth and increased quality of service
  • Be responsible for managing KPIs and reporting on KPIs of your customer success team

You Have:

  • Bachelor degree or equivalent experience
  • Minimum of 5 years experience in an account management or sales related role, preferably in a start-up or fast growth SaaS organization
  • Experience working with large enterprise, B2B accounts
  • A successful track record of consistently meeting and exceeding revenue goals in previous roles
  • Strong communication and rapport building skills, both over the phone and in-person
  • Ability to handle high-pressure situations and high-volume of work with a positive attitude
  • A natural inclination towards problem solving
  • Experience in Customer Service or Customer Support/helpdesk or similar past roles is considered an asset
  • Knowledge of HR / LMS technologies is considered an asset